BlueReef Technology | Tel: +61 8 8922 0000| Email : help@bluereef.tech | Support Area | Self-help Articles
The Cloud Desktop is a powerful tool for SME's which acts as server & desktop. You can find more on the Cloud Desktop page.
Below are some support articles we have written to help our clients with common tasks.
Installing the software for the cloud desktop onto a computer is relatively straight forward.
First install the software;
Once installed, open the new application that has been installed. This should be called "AccessPad".
Fill in the following fields;
Server: desktop.tropicalcloud.com.au
Username: Your username (usually firstname.lastname)
Password: Your password for the cloud desktop
Once filled out, just click on "login".
Installing the software for the cloud desktop onto a mobile or tablet device is relatively straight forward.
First install the software;
Once installed, open the application and fill in the following fields;
Server: desktop.tropicalcloud.com.au
Username: Your username (usually firstname.lastname)
Password: Your password for the cloud desktop
Once filled out, just click on "login".
The Cloud Desktop password requires a change every 90 day by default. You will be warned prior to that 90-day deadline; however, you can change your password at any time.
There are two simple ways to reset your password;
When selecting a new password please be aware of the following;
Please note: your account will be locked out after 5 incorrect password attempts; your account will be after 30 minutes and you will be able to try again. This is a security feature to protect the cloud desktop from hackers.
The cloud desktop is powered by many servers, and when you login most of your files and settings will follow you onto whatever server you are logging into. One notable exception however can be the Google Chrome browser. An easy way around this is to use Google Chromes own sync service, which allows all bookmarks, settings and other items to follow you wherever you are working (even on your mobile phone).
To turn on sync, you'll need a Google Account.
If you’re already signed in to Chrome, turn on sync:
If you turn off sync, you can still see your bookmarks, history, passwords, and other settings. But if you make any changes, they won't be saved to your Google Account and synced to your other devices.
If you have any further support needs, please log a ticket or call the helpdesk on 08 8922 0000.
Call:
61 8 8922 0000
Address:
20 / 119 Reichardt Road, Winnellie, N.T., 0820
Post:
P.O. Box 36992, Winnellie, N.T., 0821
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