Welcome to the BlueReef Technology Support Portal
The support portal is a central area for our clients to log support tickets, access resources and tools. We have developed the portal to provide our clients with a better experience, and quicker resolution times.
Submit a support ticket
We're here to help! Please fill out the below and we will be with you as soon as possible.
Otherwise call 08 8922 0000 for immediate assistance.
IP Address Information
From time to time, we may need to know the local and public IP address of your computer.
Your local IP address is:
Your public IP address is:
Note: the above local IP feature works best in Firefox & Chrome browsers.
Internet Speed Test
From time to time, you may need to perform a speed test on your internet connect.
NOTE: for best results, there are a few tips at the bottom of the speed test page. This should not be run on servers or cloud desktops.
Systems Status
If there is an outage on one of our platforms, or one of our major partner platforms (like Microsoft 365) we will keep you updated on our outages board.
Support Documentation (Wiki)
We have developed some articles to help support clients with everyday tasks.
Downloads
Here are some files that your IT Support officer may ask you to download;
Remote Support Tool
This remote support tool is ONLY for clients we need to support who don't have the BlueReef Agent installed.
Please ask our technical staff for assistance installing the agent for enhanced support & security so we can help you better next time.
Communication Services Account Portal
To see current invoices, service usage and more, please login to our business communication services portal.
© 2008 - 2020 BlueReef Technology (Tropical Business Solutions Pty Ltd)
08 8922 0000