Managed IT Services – Winnellie, Darwin, NT

IT support for business

Our helpdesk, maintenance and Cloud solutions will take care of your team and business' technology.

We are a Managed Service Provider (MSP) built for Small and Medium businesses (SMEs). We focus on more than just 'keeping the lights on', because businesses deserve more from their technology partner.

Our team of dedicated IT consultants are ready to help design, implement, and provide support to your IT systems.

Why are Managed IT Support services important?

Keeping your business systems online can be costly, time consuming, and require a wide range of skills. Maintaining your technology resources (networks, servers, software, storage) to keep them secured, backed up, and up-to-date can be daunting.

Managed IT Support services demystify and add a level of confidence. We are your holistic technology partner to help with everyday technology support, management, and strategic planning. We are an extension of your team, able to provide fast IT support that you don’t have to think about.

What's included with Managed IT support?

Managed Support Services include a wide range of activities, including:

• IT Helpdesk Support: Remote access and phone support when you need it most from our expert IT consultants.
• On-site Support: Sometimes remote support isn’t enough. We’re happy to come onsite to your place of business.
• Maintenance: Regular ongoing maintenance of your IT platform to keep it secure and up-to-date.
• 24/7x365 monitoring of critical systems: We keep an eye on the infrastructure and devices that keep your business running, so you don't have to. This includes security, backups, updates.
• Proactive solution development wherever inefficiencies are found: change isn’t a bad thing - when planned and executed well. We focus on changes that bring real benefits to your business and maintaining the high quality of services we bring to your company.
• Virtual Chief Technology Officer (vCTO) and Partner consultation: Communication is everything, that’s why we make sure we keep in constant contact with your firm to make sure our short, medium and long term goals for your technology align with your business goals.

Why choose BlueReef Technology for Managed IT Services?

We believe businesses deserve better technology support, better solutions, and greater peace of mind. Our process for excellent client service starts at the beginning:

• Analysis and Planning: We review your technology infrastructure with our 'IT Audit X-Ray' and create a proposal based on your business needs. It’s important to know who you are supporting, and what is important to their company.
• Optimisation and Migration: We get to work immediately with our new partners. Our first actions include cleaning up what was found in our IT audit, and begin IT migrations where appropriate.
• Manage: Our technology specialists will take care of managing your systems. This includes ongoing maintenance, support, and management.
• Support and Relationship Building: Ongoing contact and reliable support services allow us to help guide your business moving forward, constantly refining the direction we take your business technology into the future.

Our IT support specialist team constantly trains on new and emerging technology to ensure our clients benefit from cutting edge business technology.

We are a proud Microsoft Partner, and our IT Consultants are well-versed in technology.

How else do we help businesses with their IT needs?

Managed IT Support not a good fit? That’s OK, we also provide the following services to help everyone:

• Staff augmentation to help your IT team
• Project Support Staff for IT projects
• Monthly, pre-paid IT support
• Ad-Hoc IT Support.